Return Policy
Return & Refund Policy
At AJ Trading Sdn Bhd, we are committed to providing quality towels, bedding, blankets, bathrobes, and hospitality textiles to our customers across Malaysia.
Standard Returns
We accept return requests within 15 days of delivery.
To be eligible for a return, the product must:
Be unused and in its original condition.
Be unopened where applicable.
Be returned in its original packaging.
Not have been washed, altered, damaged, or used.
Certain products may not be eligible for return due to their nature or condition. Any applicable exclusions will be mentioned on the product page.
Damaged or Incorrect Items
If you receive:
The wrong product,
A damaged product, or
A defective product,
please contact us as soon as possible after receiving your order and provide your order details along with clear photos/videos of the issue.
If the issue is confirmed to be our responsibility, AJ Trading Sdn Bhd will arrange or cover the applicable return shipping costs and provide a replacement or refund, as appropriate.
Returns for Other Reasons
If you wish to return an item for reasons other than receiving a wrong, damaged, or defective product, the return shipping cost will generally be the customer’s responsibility.
Any applicable return shipping charges may be deducted from the refund amount.
Return Procedure
Contact us before sending any product back.
Provide your order number and reason for the return.
Our team will review your request and provide return instructions.
Send the product back according to the instructions provided.
Once we receive and inspect the returned product, we will confirm whether it is eligible for a refund or replacement.
Approved refunds will be processed to the original payment method.
Refund Processing
Once your return has been received and approved, we will process your refund within 5 business days.
The time required for the refund to appear in your bank or payment account may vary depending on your bank or payment provider.
Any applicable return shipping charges or other approved deductions will be communicated before the refund is processed.
Late or Missing Refunds
If you have not received your refund after it has been processed:
Check your bank account.
Contact your card or payment provider.
Contact your bank if necessary.
If you still have not received your refund, please contact our customer support team.
Exclusions
Returns may not be accepted for:
Used or washed towels, bedding, blankets, bathrobes, or other textile products.
Products damaged after delivery due to improper use or care.
Customized or specially made products.
Clearance or final-sale products.
Products returned without prior approval.
Products that are not in their original condition or packaging where applicable.
Any product-specific return restrictions will be clearly stated on the relevant product page.
Exchanges
If you receive a damaged, defective, or incorrect product, please contact us. Subject to product availability, we may offer a replacement or exchange.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact:
AJ Trading Sdn Bhd
Email: sale.ajtrading@gmail.com
Website: https://ajtradingmfg.com/Our team will be happy to assist you with your return or refund request.